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Refund Policy

Thanks for choosing Higher Love Wellness! If you are not entirely satisfied with your purchase, we are here to help.

Damaged Goods

We take customer satisfaction very seriously. Please check your shipment from Higher Love Wellness carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of having the product delivered by emailing support@higherlovewellness.com. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame.

 

Returns, Refunds & Exchanges

To be eligible for a return, you must contact support@higherlovewellness.com within 30 days of your order confirmation date. Additionally, your items must be unused and in the same condition that you received it. That means in the original packaging unopened. No exceptions will be made for items that have been opened or used.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. We are unable to provide shipping labels or supplies.

 

Contact Us

If you have any questions on how to return your item to us, contact us via the form below.